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You are here: Home > Visitor Information > FAQs
Here are the answers to the most commonly-asked questions received by the VisitWindsor team.
We hope this provides everything you need, but if you still have more queries please get in touch with us via email or on our social channels.
Eton Information Centre is located just across the River Thames from Windsor, via the pedestrian bridge. Find out more about how their information assistants can help you.
09:00 to 17:30, Monday to Saturday, are the usual opening times although some times vary depending on the nature of the business. On Sunday shops open generally between 10:00 and 16:00 or 11:00 and 17:00. In December a number of shops within Windsor and Maidenhead stay open later for Christmas late night shopping. Please call the Royal Windsor Information Centre for more details of these events, 01753 743900.
Find out more about shopping in the Royal Borough of Windsor and Maidenhead.
Windsor Castle is open March to October from 10:00 until 17:15 (last admission at 16:00) and November to February from 10:00 until 16:15 (last admission at 15:00). The Castle is closed on Tuesdays and Wednesdays and there are a number of provisional closure dates each year so please check The Royal Collection website before your visit. The Castle is officially closed on 25 and 26 December, Good Friday, Easter Sunday morning and for the Garter Ceremony (usually the Monday of Royal Ascot week) but as Windsor Castle is a working royal palace, opening arrangements may change at short notice or parts of the Castle may be closed. Check The Royal Collection website before your visit.
Windsor Castle is a 2-minute walk from Windsor and Eton Central and a 5-minute walk from Windsor and Eton Riverside. The walk from Riverside station to the Castle is initially level then it is uphill. Find out more about Getting here by rail.
Legoland® Windsor Resort is located on Winkfield Road, Windsor, SL4 4AY, a couple of miles from Windsor town centre. There is chargeable car parking on site.
Alternatively you can pick up the Legoland shuttle service between Windsor town centre and Legoland. You can buy shuttle bus tickets on board the bus.
The bus stop is located on Thames Street opposite the Theatre Royal and is just a short distance from both Windsor and Eton Riverside and Windsor and Eton Central train stations. Please note that diversions are in place between 10:30 and 12:00, on selected days, when roads are closed for the Guard March.
Windsor is a compact town with everything within easy walking distance. Town centre parking is limited and if you are driving into the town the easiest option is to park-up for your stay and walk as much as possible while you are here. Look out for the long stay car parks which are better value for money.
See our Getting Around section for more information, and for up-to-the-minute information on car parks, parking available, Park & Ride and road closures.
Windsor is very close to Heathrow; Terminal 5 is about 20 minutes' drive and Terminals 1, 2, 3 and 4 are about 25 minutes away. Use the AA's Route Planner.
Find out more about getting here via public transport if you have arrived at the airport.
Bus route 8 operates up to every 30 minutes, providing direct services between Windsor town centre and Heathrow Terminal 5. Journey time is up to 1 hour.
Alternatively bus route 2 operates up to every 30 minutes, from Windsor town centre and Slough Bus Station. From Slough to Heathrow there is bus route 7/N7, operating every 10 minutes. Total journey time is up to 1 hr 15 mins.
Bus route 4 operates up to every 30 minutes between Maidenhead and Slough Bus Station. Again, change to bus route 7/N7 every 10 minutes for Heathrow. Journey time is up to 1 hr 30 mins.
All services use modern, air conditioned buses with space for luggage. They operate seven days a week from early until late.
There are free shuttle bus transfers between all terminals at Heathrow Airport.
Alternatively, prebook a taxi for the best rates.
Lastly, you can take a train from Heathrow to Windsor by getting the RailAir Link Bus from all 5 terminals to Feltham Station. Here, change for a train to Windsor & Eton Riverside. This may be a more appealing option if you already have, or are planning to purchase, a train pass.
For details of timings and prices of buses and trains please visit Traveline.
Visit the Royal Borough's Wheelchair and Disabled Access Hackney Carriages page for more information.
Anybody over 60 with a valid national concessionary fare pass can travel for free on local bus services (where tickets do not need to be pre-booked) between 09:30 and 23:00 on weekdays and anytime on weekends and bank holidays.
Please note this only applies for passes issued in England not Scotland, Wales or Northern Ireland. Also passengers must have the new-style passes with the English rose emblem.
If The King is in residence the Royal Standard flag flies from the Round Tower. The Union flag flies at all other times.
Normally, Windsor Castle will still be open when The King is in residence. However the Castle is a working royal palace and can close, sometimes at short notice, for official or state functions.
Many Windsor accommodation providers offer tickets as part of your accommodation package.
Ask when booking or at reception if your hotel is part of the Royal Borough’s Concierge Service and upgrade your stay.
Tickets can be purchased on the day from the Windsor Castle Admissions Centre or in advance from Royal Collection or by phone on 0303 123 7304.
Visit our Changing the Guard page for the guard march schedule. The best place to watch the guards marching is on the High Street, on Castle Hill or outside the Guildhall. The changing ceremony takes place in the Castle so you need to have purchased Castle tickets in order to see this.
Windsor is only a short bus or train journey away to Central London. The London Line bus (702) takes around an hour to get to London from Windsor and stops at Hammersmith, Hyde Park, South Kensington, Kensington High Street and Buckingham Palace Road.
You can also get a train from Windsor and Eton Central to London Paddington (with one change at Slough). The whole journey takes around 30-45 minutes depending on connections.
Alternatively Windsor and Eton Riverside Station operates a direct service to London Waterloo in just under an hour.
Windsor is a great place to base yourself for a short break or starting your tour of the UK. Find out more about London attractions and the rest of the UK.
Of course! Here are some suggestions for short and long Heathrow Airport layovers.
If you are visiting Windsor Castle, your luggage can be taken in with you but it will be scanned and therefore can only be accepted if it fits through Windsor Castle’s airport-style security scanners. Whilst you are in the Castle you can leave your luggage in the cloakroom free of charge but it must be collected before you leave. Luggage Storage Windsor (tel: 01753 581158) is fairly centrally located on Goswell Hill (what3words ///pushed.candle.finest) next to Patch on the Plaza and is open from 0900 to 2000 (please phone in advance to confirm). Storage charge is £5 per bag and bags cannot be held overnight. Mail Boxes Etc. Windsor on St Leonards Road also offers a luggage-storage facility for a daily charge; the shop is approximately 10-15 minutes’ walk from Windsor Castle.
The nature of the Royal Borough presents some inherent problems common to many historical towns and cities. The Castle is on a steep hill and some of the shops, restaurants and hotels are less accessible to wheelchair users because of their historic nature.
VisitWindsor has worked with AccessAble, the UK’s leading provider of detailed disabled access information, to produce a range of access guides which help residents and visitors with access requirements to plan their journeys to and around both Windsor and Eton.
Windsor Castle and Legoland® Windsor – two of the UK's top visitor attractions – are fully accessible to wheelchair users and the Royal Borough’s other attractions are working hard towards improving their facilities for a range of disabilities. If you would like more information visit our Travelling with a Disability page.
The Royal Borough of Windsor and Maidenhead's website lists local places to worship. Churches Together in Windsor lists information on local church services in the town.
If you need an ambulance dial 999. The nearest Accident and Emergency Department is at Wexham Park Hospital, Slough: 01753 633000.
In an emergency dial 999 for fire, police or ambulance services.
Dial 111 for a confidential helpline providing general medical advice and information.
For non-emergencies dial 101. For more information visit Thames Valley Police's website
The main switchboard number is 01628 683800.
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